Village Surrogacy, LLC
Effective Date: November 8, 2024
Last Reviewed/Updated: June 1, 2025
Village Surrogacy, LLC (the “Agency,” “Village,” “we,” “us,” or “our”) values the privacy and security of the personal information of our clients, surrogates, intended parents, and all visitors to our website. This Privacy Policy describes how we collect, use, disclose, and protect your personal information. By using our services or visiting our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Names, addresses, phone numbers, email addresses, date of birth, and other information provided directly by you during consultations, through our website, social media forms, or other interactions.
- Medical and Health Information: We collect medical records and health-related details necessary for the surrogacy process. These may include pregnancy and delivery history, general health status, substance use history, history of STDs, and other sensitive information. In some cases, you may be asked to share credentials for patient portals to help facilitate medical records collection. Village Surrogacy is not a “covered entity” under HIPAA. However, we take privacy seriously and maintain strict safeguards to protect all medical information we handle.
- Financial Information: We may collect payment data such as credit card numbers, billing addresses, and usernames or handles for services like Venmo, PayPal, or Zelle to facilitate payment processing, reimbursements, or similar.
- Legal and Background Information: Background check data, legal documents, identification records, and other sensitive data may be collected to verify identity and eligibility during the surrogacy process.
- Website Usage Information & Tracking Technologies: We may collect technical data such as IP addresses, device type, browser version, and site navigation behavior. We also use tools like Hotjar, Meta Pixel, Google Analytics, and other session replay or advertising platforms to:
- Analyze website usage
- Improve performance
- Personalize experiences
- Deliver targeted advertising
These third-party services may use cookies, scripts, and similar technologies to collect data about your browsing behavior on our site and across the web. You can adjust your browser or ad settings to limit tracking, and you may opt out of certain tools.
2. How We Use Your Information
We use your personal data to:
- Provide and manage surrogacy-related services, including matching, screening, coordination, and support
- Communicate with you regarding updates, scheduling, and educational resources
- Conduct medical, psychological, and legal evaluations as required
- Fulfill contractual and legal obligations, including regulatory compliance
- Improve our website, marketing, and client experiences
- Promote our services or new offerings (you can opt out of these communications at any time)
3. Sharing and Disclosure of Information
We may share your information:
- With medical, mental health, legal, or professional service providers involved in the surrogacy process
- With third-party platforms (e.g., CRM, payment systems, advertising platforms, or background check vendors) as needed to operate our business
- Between surrogates and intended parents in the context of matching and during case management
- As required by law or to respond to lawful requests
- With your consent or as outlined in any agreement between you and Village
4. Data Security
We implement commercially reasonable technical, administrative, and physical safeguards to protect personal information. However, no data transmission or storage system can be fully secure. Unauthorized access, data breaches, or misuse may occur despite our efforts.
5. Data Retention
Village Surrogacy retains personal information collected during the surrogacy journey indefinitely, even after a journey concludes. This information is retained for recordkeeping purposes, compliance with legal or contractual obligations, support of future inquiries or documentation requests, and internal analysis and service improvement.
We do not automatically delete personal data unless required by law or regulation. If you would like to request deletion of your personal information, you may contact us at [email protected]. Please note that we may retain certain data if necessary to comply with our legal obligations, enforce agreements, or protect the rights and safety of Village Surrogacy or others.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent or object to data use
- Request data portability or restrict processing
To exercise these rights, contact us at [email protected]. We will respond within the legally required time frame.
7. Cookies and Tracking Technologies
Our website uses cookies, pixels, and tracking tools like:
- Google Analytics for performance analysis
- Facebook Pixel for targeted advertising
- Hotjar for session recordings and site optimization
These tools may collect anonymized or pseudonymized data to help us improve your experience. You can disable or manage cookies via your browser settings.
8. Children’s Privacy
Our services are intended for users aged 18 and older. We do not knowingly collect information from minors. If we become aware of such a situation, we will delete the data promptly.
9. International Users
If you access our website from outside the United States, you understand and agree that your information may be transferred to, stored, and processed in the U.S., where privacy protections may differ from your home country.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If material changes are made, we will revise the effective date and, if appropriate, notify you via email or website announcement.
Contact Us
For questions or to exercise your privacy rights, please contact us in writing:
Village Surrogacy, LLC
101 Glen Lennox Dr Suite 300, Chapel Hill, NC 27517
[email protected]
919-533-3080